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Posted : Monday, April 08, 2024 05:22 PM
Multitude is an international provider of digital financial services, building a financial ecosystem that transcends the hassle of physical banking and complicated financial transactions into a paperless, borderless, and real-time experience for our customers.
The foundation of our ecosystem has been laid through profound experience since 2005 in providing data-driven digital financial services globally.
At Multitude, a global-minded company, we take pride in our diverse workforce, representing over 40 nationalities and a wide range of backgrounds.
We prioritize the well-being of our employees by fostering an inclusive environment that supports their personal interests, hobbies, and goals.
We believe that happy individuals make for highly motivated and fulfilled team members.
The Role Responsible for day-to day operations on the respective platforms.
Act as a key contact person for respective countries and develop good working relationships within the team and other internal or external departments/ units of the Company.
Your focus: Processing transactions efficiently and accurately while maintaining high standards; Responding to all internal queries relating to incoming or out-coming transactions; Assisting in queries from Customer Support, Collections, and Bank Reconciliations team, whilst ensuring all SLAs are met; Assisting with processing transactions, when needed; Immediate investigation (and escalation if necessary) of payment issues, including contacting the respective Banks / PSPs, raising and following up on internal JIRA tickets, as applicable; Sharing best practices, knowledge, and experience with other team members; Taking on feedback from direct superior to minimize human errors; Holding one-to-one meetings with Payments Officers within the same team; Participating in the Recruitment and Selection process; To monitor team performance against agreed expectations, ensuring appropriate actions are taken to resolve underperformance and/or identify solutions to maximize performance; Assist with the design and implementation of new payment and monitoring processes required to support developments in the new service initiatives; Assist Assistant Managers in achieving effective processes that meet business and customer needs; Active approach towards internal and external training and development programs; Adhering to all bank policies and procedures, corporate security policies, regulatory guidance, industry service standards and code of conduct; Working closely with the Management to address the weaknesses and drive the enhancements in the team members and daily procedures; Perform other duties that may be assigned from time to time including supporting the Management regarding ad hoc/ day-to-day requests that might crop up in the Payments Department; Demonstrating a positive attitude, adaptability, flexibility, and punctuality; In addition, for the pay-out team (if applicable): Investigating queries relating to the transaction in either lending, mobile bank, or to the deposit activities; Blocking, unblocking, and closure of mobile bank accounts in line with the set procedures; Swift and SEPA management, including recalls and SWIFT messages from class 100, 200, 300, 500 and 900; Skills and Knowledge: Organized and adhered to deadlines; Fluent in spoken and written English; Ability to be a team leader; Flexible approach; Ability to cope under pressure; Demonstrating a positive attitude, adaptability, flexibility, and punctuality; Strong problem-solving, decision-making, and negotiating skills; Excellent organization and planning skills and ability to prioritize workload for self and others; Must have the ability to manage stress appropriately and manage multiple tasks; Excellent interpersonal and communication (verbal and written) skills; Dedicated and committed; Proactive approach; Demonstration of Professionalism; Team player; Effective delegation; An inquiring mind and a willingness to learn new skills, self-motivated; Dynamic whilst sensitive to others; Ability to work flexible hours, with occasional evening and/or weekend hours required.
Need to be internet literate; Excellent knowledge of Microsoft Office Tools particularly Excel.
Academic/Experience: 1+ years’ experience as a Senior Payments Officer; A degree level in Business is considered an asset.
What’s in it for you: A competitive Salary Package; Wellbeing benefit; Health Insurance; Weekly breakfasts in the office; Hybrid flexible working model; Access to LinkedIn learning with over 8000 courses; Opportunity to become a shareholder - Company Share purchase matching program up to 10% of annual gross salary; Opportunities for growth, the realization of own ideas, and further training; The opportunity to work in a dynamically international (employees based in over 20 locations) evolving company.
The foundation of our ecosystem has been laid through profound experience since 2005 in providing data-driven digital financial services globally.
At Multitude, a global-minded company, we take pride in our diverse workforce, representing over 40 nationalities and a wide range of backgrounds.
We prioritize the well-being of our employees by fostering an inclusive environment that supports their personal interests, hobbies, and goals.
We believe that happy individuals make for highly motivated and fulfilled team members.
The Role Responsible for day-to day operations on the respective platforms.
Act as a key contact person for respective countries and develop good working relationships within the team and other internal or external departments/ units of the Company.
Your focus: Processing transactions efficiently and accurately while maintaining high standards; Responding to all internal queries relating to incoming or out-coming transactions; Assisting in queries from Customer Support, Collections, and Bank Reconciliations team, whilst ensuring all SLAs are met; Assisting with processing transactions, when needed; Immediate investigation (and escalation if necessary) of payment issues, including contacting the respective Banks / PSPs, raising and following up on internal JIRA tickets, as applicable; Sharing best practices, knowledge, and experience with other team members; Taking on feedback from direct superior to minimize human errors; Holding one-to-one meetings with Payments Officers within the same team; Participating in the Recruitment and Selection process; To monitor team performance against agreed expectations, ensuring appropriate actions are taken to resolve underperformance and/or identify solutions to maximize performance; Assist with the design and implementation of new payment and monitoring processes required to support developments in the new service initiatives; Assist Assistant Managers in achieving effective processes that meet business and customer needs; Active approach towards internal and external training and development programs; Adhering to all bank policies and procedures, corporate security policies, regulatory guidance, industry service standards and code of conduct; Working closely with the Management to address the weaknesses and drive the enhancements in the team members and daily procedures; Perform other duties that may be assigned from time to time including supporting the Management regarding ad hoc/ day-to-day requests that might crop up in the Payments Department; Demonstrating a positive attitude, adaptability, flexibility, and punctuality; In addition, for the pay-out team (if applicable): Investigating queries relating to the transaction in either lending, mobile bank, or to the deposit activities; Blocking, unblocking, and closure of mobile bank accounts in line with the set procedures; Swift and SEPA management, including recalls and SWIFT messages from class 100, 200, 300, 500 and 900; Skills and Knowledge: Organized and adhered to deadlines; Fluent in spoken and written English; Ability to be a team leader; Flexible approach; Ability to cope under pressure; Demonstrating a positive attitude, adaptability, flexibility, and punctuality; Strong problem-solving, decision-making, and negotiating skills; Excellent organization and planning skills and ability to prioritize workload for self and others; Must have the ability to manage stress appropriately and manage multiple tasks; Excellent interpersonal and communication (verbal and written) skills; Dedicated and committed; Proactive approach; Demonstration of Professionalism; Team player; Effective delegation; An inquiring mind and a willingness to learn new skills, self-motivated; Dynamic whilst sensitive to others; Ability to work flexible hours, with occasional evening and/or weekend hours required.
Need to be internet literate; Excellent knowledge of Microsoft Office Tools particularly Excel.
Academic/Experience: 1+ years’ experience as a Senior Payments Officer; A degree level in Business is considered an asset.
What’s in it for you: A competitive Salary Package; Wellbeing benefit; Health Insurance; Weekly breakfasts in the office; Hybrid flexible working model; Access to LinkedIn learning with over 8000 courses; Opportunity to become a shareholder - Company Share purchase matching program up to 10% of annual gross salary; Opportunities for growth, the realization of own ideas, and further training; The opportunity to work in a dynamically international (employees based in over 20 locations) evolving company.
• Phone : NA
• Location : Malta, MT
• Post ID: 9004463695
