Mountain Alarm is hiring an Office Manager in our Great Falls Montana branch.
Position Summary: The Office Manager is a confident, energetic and creative individual.
Their skills in customer service, sales support, managing processes, projects and employees will provide the necessary administrative management for the branch.
Duties & Responsibilities:
Oversees all job input and data entry from Sales and General Manager
Responsible for all contract processing, new customer setup and account take-overs
Manages all processing and upkeep of all branch contractor licensing
Ensure processing of outside requests for insurance certificates
Manage and/or process branch billings under the direction of the A/R Manager
Coordinate any assistance needed with Sales and Technicians for bid preparation and contracts
Responsible for statistical information and record keeping required for auditors, investors and as directed by General Manager and CFO
Process daily incoming mail
Responsible for maintaining National Accounts, including service coordination with Service Department, bid preparation and contract renewal as directed by General Manager and Customer Experience Manager
Works directly with Customer Experience Manager as needed to take care of customer questions and issues for resolution
Coordinate all computer, software and phone issues with IT
Works directly with Human Resources on all employee issues; hiring, onboarding, paperwork, training, benefits, and awards
Coordinates all branch special events, training, and marketing as directed by the General Manager or Corporate
Ability to handle a great deal of stress over long periods of time
Is receptive to feedback, willing to learn and embraces continuous improvement
Helpful, respectful, approachable and team-oriented; building strong working relationships and maintaining a positive work environment
Performs other duties as assigned
Education & Required Skills:
High School Diploma or GED
One year certificate from college or management training program; or equivalent combination of education and experience required
Exemplary customer services skills
Excellent written and verbal communication skills
Must be able to type proficiently and have a working knowledge of MS Office products
Must read and speak English
About Mountain Alarm Fire & Security:
Mountain Alarm Fire & Security has over 65 years' experience protecting what matters most.
The Company has grown and expanded to locations throughout Utah, Arizona, Colorado, Idaho, Montana, and Wyoming.
As a family owned and operated company, we strive to provide the best customer experience from inception and beyond.
We hire quality individuals with entrepreneurial spirits who are excited to help us soar to levels that far exceed our competition.
Acquired in December 2021 Mountain Alarm is now a Pye-Barker company.
Since 1946, Pye-Barker Fire & Safety has been protecting communities through fire suppression and security alarm services.
Pye-Barker Fire & Safety is a collective of the most prominent and reputable fire and life safety protection companies in the nation.
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