As a Hotel Assistant General Manager, you will:
perform duties to effectively assist the General Manager will all property operations in accordance with Town Pump and brand operational standards.
interact with guests, co-workers, and management in a courteous, professional manner.
Must maintain a high degree of pride in job performance.
maintain a professional business image while representing the company.
complete all required company and brand specific training and/or certifications in a timely manner.
model and supervise staff’s guest service and hospitality practices.
assist the General Manager with hiring, training, performance management, conflict resolution, discipline, and termination of team members as required.
demonstrate and communicate an understanding of profitability.
assist the General Manager in daily operations to include but not limited to: balance cash and credit card prior to close of shift, oversee order and maintenance of inventory control, ensure secure room and master key control at all times, oversee daily and preventive maintenance program, ensure property as attractive curb appeal and exterior cleanliness, oversee groups, meetings and special events to ensure top-level customer service and repeat business, assist in scheduling staff, assist in responding to guest reviews and maintaining online reputation management; assist with sales effort at the hotel to include outside sales calls, finding sales leads internally as well as externally, attending community events such as Chamber Meetings and assisting Regional Director of Sales with ongoing sales efforts.
report all known issues with services, equipment, and property; ensure work orders are in place.
practice safe working conditions for all employees and guests under Occupational Safety and Health Administration guidelines to include Bloodborne Pathogens.
maintain familiarity will all emergency procedures regarding accident, fire, bomb threats, phone, internet, security, and illness of guests.
assume responsibility in any department where heavy workload exists, completes the General Manager’s duties in his/her absence.
maintain high level of confidentiality of employee, guest, and company information per Town Pump expectations.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must frequently lift and/or carry up to 15-20 pounds and occasionally lift and/or carry up to 50 pounds.
While performing the duties of this job, the employee must be able to communicate.
While performing the duties of this job, the employee must be able to be physically mobile in the work environment.
Environmental Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to extreme cold (non-weather), and outdoor weather conditions.
Must have the ability to operate a motor vehicle in all types of weather and road conditions.
The ability to work in an open environment with frequent interruptions and guest interactions.
Town Pump offers many outstanding benefits including: 401(K), Health, Dental and Vision Insurance, Health Savings, Flex Spending Accounts, paid time off, and education reimbursement benefits.
Town Pump Inc.
is proud to be an Equal Employment Opportunity (EEO) employer.
We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.
This position has an initial 365 day (1 year) probationary period.
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