At the Great Falls Clinic Hospital, we pride ourselves on providing high quality care and exceptional service to our patients.
Here you will find excellent nurse to patient ratios.
This allows us to provide more personalized care and create stronger connections.
You will discover a culture of teamwork, compassion, and an opportunity for professional growth.
POSITION OVERVIEW:
Customer Service Supervisors are responsible for overseeing patient registration, scheduling, and customer service processes - ensuring accuracy, completeness, compliance to regulatory requirements, and efficiency, while providing exceptional customer service.
The role requires strong leadership skills, attention to detail, and the ability to work collaboratively with various stakeholders to maintain a seamless patient experience.
Additional responsibilities include assisting to optimize workflows, training, and monitoring staff performance, with a focus on contributing to the overall success of our healthcare facility.
EDUCATION:
High school diploma or equivalent, required.
Degree in Business, Healthcare, or related field, preferred.
Medical terminology, preferred.
EXPERIENCE:
One year of customer service experience, required.
Customer service experience in the healthcare or related field, preferred.
Experience leading and developing a team, preferred.
Education/training experience, preferred.
KNOWLEDGE/SKILLS/ABILITIES:
Strong verbal and written communication skills, required.
Problem-solving skills, required.
Leadership skills, required.
Self-motivated and self-starting skills, required.
Training and education skills, required.
NOTICE OF PRE-EMPLOYMENT SCREENING REQUIREMENTS:
If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:
Criminal background check
Drug Screening
Health and Immunizations Screening
ABOUT US:
In 1917, four visionary medical leaders opened a world-class comprehensive health care center, with an integrated team of specialists and a personal approach to wellness - far from an urban center.
Today, we are focused on becoming Montana's healthcare provider of choice.
We are committed to recruiting the most contemporary medical staff, harnessing the power of the latest medical technologies, continually striving for advancement, and above all, working as a team to meet the health needs of the 250,000 residents living in our 17 local counties.
Our vision is to be the healthcare provider of choice for patients and the workplace of choice for staff and providers.
We will achieve this vision by committing to a culture of integrity and safety, evidence based exceptional care, compassionate customer service, great work environment and innovation/technology.
ABOUT GREAT FALLS:
Great Falls lies about halfway between Yellowstone and Glacier National Parks.
With close access to world class fishing and floating, not only on the Missouri River, but also several other lakes and rivers.
Great Falls is an active community within 1 hour of two local ski resorts.
We encourage a fun, collaborative work environment as well as a good work/home life balance.
If you are interested in being a part of a dynamic, impactful team, in a family friendly community, Great Falls and Great Falls Clinic Hospital are for you.
We would love to hear from you and discuss this opportunity.
EQUAL OPPORTUNITY EMPLOYER:
Great Falls Clinic, LLC is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability).
We encourage all qualified individuals to apply for employment.
We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability, or any other basis protected by applicable law.
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