Description:
Are you ready to join a dynamic team? In sharing a common goal of providing exceptional service to our customers, we know it happens when each employee feels valued, respected and engaged in contributing to the success.
With a strong reputation for our family values and operational ethics, we are eager for you to join our team if you enjoy this type of environment and want to grow with us.
Our Commercial Sales Advisor is the primary point of contact for retail and commercial customers.
They will not only provide stellar customer service over the phone and at the front counter, but will also serve as the liaison with the service teams ensuring proactive communication and understanding.
The ideal candidate will have in-depth knowledge of PLT, agricultural and OTR and commercial truck tires.
Experience with commercial fleet tire maintenance programs and national accounts a definite plus.
Requirements:
General job duties include:
Answer phone calls and serve customers at the service counter
Assist in scheduling work, answering questions and advising work orders within established guidelines
Start work orders, enter technician notes and parts on orders, review for accuracy and approval before finalizing
Planning and coordinating onsite service calls with service technicians
Communicate with customers on additional needs and obtains necessary approval
Process national account billing in a timely, accurate manner; follow up on open items
General understanding of technical terms, and knowledge of methods, materials, tools and techniques used in tire replacement
Assist customers with picking up, dropping off, loading and unloading equipment
Coordinate transportation for equipment coming and going between the shop, parts houses and customer sites
Work with delivery drivers and third party vendors to ensure timely pickup & delivery
Assist in coordinating special promotions and other departmental events
Support onsite and mobile teams as needed and as trained
We offer:
Stable work hours
Competitive pay
401(k) savings plan with company match
Paid Time Off
Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
A great team to work with and a company with upward mobility
Job Requirements:
High school diploma required
3+ years of related commercial advisor experience, with 2+ years retail experience preferred
Proficiency using computers/POS system
Effective communication with customers and team members working toward building long-term relationships based on trust and integrity
Ability to plan and prioritize work efficiently while upholding excellent quality standards.
Superior customer service skills
Clean driver’s record and valid driver’s license
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