Family Service Case Worker

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible.
Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary The Family Services Case Worker is an advocate.
They are responsible for providing front-line and follow-up assistance to individuals presenting a variety of needs.
Essential Functions Perform casework services to include client interviews, needs assessments, and case management.
Work within the approved budget to provide emergency food and direct financial assistance in the form of emergency rent, utilities and prescriptions.
Conduct home visits and support community outreach events and distributions as directed.
Assist with the receiving and processing of food as directed by the Director of Social Services.
Assist with the packing of food boxes as directed by the Director of Social Services.
Assist Director with the preparation and submission of reports and statistics.
Assist Director with maintenance of an active information and referral system.
Assist Director with the maintenance of all filing systems – both hard copies and computer files – as they pertain to Family Services.
Be familiar with and adhere to all funding source guidelines (Siebel, EFSP, etc.
).
Process incoming mail per Salvation Army policy.
Answer and direct incoming phone calls as needed.
Preform light janitorial duties as needed (vacuuming, dusting, sanitizing, etc.
) Be familiar with and maintain Protecting the Mission compliance.
Attend staff meetings and trainings as required; including but not limited to Divisional/Territorial Social Services Conferences, Protecting the Mission – child safety training, and The Salvation Army fleet safety training.
Assist with seasonal efforts, which may include but are not limited to: Summer Camp Registrations, Christmas Intake/Distribution, toy sorting, and data entry.
Adherence to employee dress codes while working.
Other duties as assigned by Director of Social Services / Corps Officers.
Working Conditions Ability to walk, stand, bend, squat, climb, kneel, run, jump, and twist on an intermittent and sometimes continuous basis.
Maintain the ability to grasp, push, pull objects such as files, file cabinet drawers, reach overhead, and carry office supplies.
Maintain the ability to operate a computer, telephone, and similar technologies.
Ability to lift up to 25 lbs.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation.
A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position.
The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
Minimum Qualifications Must be a High School graduate or equivalent.
An AA degree or comparable years of work experience preferred.
Must submit to and pass a background check.
Must complete Protecting the Mission – child safety training.
Must possess a valid Driver’s License and be a minimum of 21 years old.
Skills, Knowledge & Abilities Must possess the ability to work as part of a dynamic, high performing team and maintain confidentiality.
Must have the ability to relate positively to people from diverse backgrounds and communicate well with the general public.
Willingness to accept and implement The Salvation Army’s philosophy for social work assistance, while supporting the mission of The Salvation Army.
Be flexible and open to new ideas, concepts, and ways of doing things while keeping pace with multiple priorities.
Possess the ability to work well independently and in a detailed, professional and courteous manner.
Possess excellent oral and written communication skills.
Ability to use basic office machines/equipment.
Must be proficient with Microsoft Office (Word, Excel, Publisher and Power Point) and possess the ability to use Social Media.
Able to pass a motor vehicle check as well as complete The Salvation Army driving test.
“The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required.
The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.
” Equal Employment Opportunity Employer.
Minorities/Women/Veterans/People with Disabilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)