Greet, assist, and directs visitors, patients, staff and other facility callers.
Typing, answering telephone, copies
Interfacing with facility staff and outside contacts, vendors and the public.
Open patient’s medical file and prepare necessary paper work for patients scheduled daily.
Collate face sheets, or reports and path reports etc.
and forward information to
appropriate department for processing on computer – referrals as directed by physician.
Enter daily all patients’ demographics.
Continued employment and raises in this position are dependent upon Central Montana
Medical Center's fiscal viability and:
• Actions and communications that contribute to a team concept and create a
positive environment for all customers
• Acceptable performance of essential and all job duties
• Acceptable attendance record
• Accountability for safety to self, patients, visitors and all customers, and care of
equipment and building
• Adherence to departmental and facility policies and procedures, education
requirements, compliance monitoring and reporting, and CMMC Code of
Conduct
• Accountability for the consequences of own actions
• Physical and emotional ability to perform essential functions
• Acceptable background investigation results if required for position
Minimum Education, Experience, Licensure, Certification required:
High School diploma or equivalent.
Reading and writing skills.
Strong interpersonal skills.
Needs to have good telephone techniques.
Basic filing, office procedures and word processing.
Strong organizational skills and advanced computer skills.
Must be able to handle multiple duties concurrently and be able to work in a “team” environment.
Advanced computer skills.
ESSENTIAL FUNCTIONS/DUTIES:
(Must be able to perform with or without accommodation)
1 Organize and prioritize materials, appointments, and responsibilities.
2 Maintains information, reference materials, and appropriate policies and procedures issued by
Central Montana Medical Center.
3 Greet patient and obtain patient’s information for patient charts.
4 Take patient to room & obtain current reason for visit.
Height, weight, blood pressure, etc.
5 Check medications & allergies
6 Inventory soft good, splints & supplies.
7 Assist with casting, suture & staple removal and changing dressings.
8 Complete performance check off list.
9 Completes other duties as assigned.
Knowledge, Skills, Abilities:
Broad scope of CMMC functions and interrelationships.
Concepts of public/employee relations.
Proper format for business letters reports policies/procedures etc.
Resource for pertinent information.
Central Montana Medical Center policies/procedures.
English composition, mathematical computations, appropriate office machine capabilities.
Knowledge of operation with following computer hardware functions as well as knowledge in Word
Processing: Phone/Page System
Computer keyboard /Typewriter
Microsoft Word, Print Shop, Excel and other pertinent computer programs
Copy Machines (various models)
CPSI (if applicable)
10 – Key adding machine
Fax machine
Various printers
Ability To:
Maintain confidentiality on all Central Montana Medical Center matters.
Handle numerous projects/problems at the same time with constant interruptions.
Deal effectively with a variety of personality types.
Adapt to fluctuation in workload, and take responsibility for managing work hours appropriately.
Work without supervision.
Use tact and be sensitive to staff, public, physicians, callers, etc.
Assume additional duties as needed.
Communicate effectively verbally, in writing, or personally.
Use good judgment, seek guidance when necessary, recognize, establish, respond to priorities.
Maintain confidentiality and accuracy.
OCCUPATIONAL EPOSURE for this position:
Category I Direct contact with blood or other bodily fluid to which universal
precautions apply
Category II Activity performed without blood/bodily fluids exposure, but
exposure may occur in emergency
Category III Task/activity does not ordinarily entail predictable exposure to
blood/bodily fluids
OTHER EPOSURE for this position:
Radiation
Noise
Other (Specify) Extended periods in front of PC.
PHYSICAL DEMANDS:
(Essential functions strength rating for position - see Job Analysis)
Sedentary Exert up to 10# occasionally or negligible force frequently
Light Exert up to 20# occasionally, < 10# frequently or negligible force
constantly
Medium Exert up to 50# occasionally, up to 25# or up to 10# constantly
Heavy Exert up to 100# occasionally, up to 50# frequently or up to 20#
constantly
Very Heavy Exert > 100# occasionally, > 50# frequently or
> 20# constantly