JOB
Paraprofessional responsibility for performing technical library services to patrons that includes a range of informational services focused on circulation and patron relations.
Reports directly to the Public Services Librarian.
EXAMPLE OF DUTIES
Staffs the Circulation DeskReceiving and checking out various library materials to library patronsResponding to questions from patrons (in person, by phone, electronic…) regarding the physical location of resources, resource requests and other routine information inquiriesRegistering new patronsUpdating patron cardsSending patron faxesRestocking shelves with new inventories of books, videos and other resources Receiving and collecting fines from patrons on overdue and lost library resources (including Claims Returned and Payment Plan procedures)Maintaining holds shelfConducting routine clerical activities as requested by library staffAssists in patron communication and correspondenceRunning reports and sending out patron notices Processing mailContributes to making the Great Falls Public Library environment welcoming and inviting placeShelving and shifting Library materials as neededEnsuring that Library public spaces are organized and stocked appropriatelyEnforcing Great Falls Public Library policies (including behavior policies, computer use policies and materials policies) Participating in the promotion of Library programs Work must be neat accurate and appealing to patrons.
Supports the maintenance of the Great Falls Public Library database, including both patron and material recordsCreating reports and informational materials as requestedReviewing Library applications and completing patron recordsPurging records by removing title records of resources that have been withdrawn from the library’s collectionMonitoring materials on internal accountsUpdating and purging patron records as neededParticipates in the professional development of self and others.
Participates in committees and professional organizations as appropriate.
Miscellaneous other duties as assigned
SUPPLEMENTAL INFORMATION
Working knowledge of the principles and practices of library operationsAbility to establish positive, respectful working relationships with co-workers, supervisors, patrons and the general public.
Knowledge of the library’s policies, procedures and practicesAbility to communicate effectively, both orally and in writingMaintains files in orderly and efficient manner Deals tactfully, respectfully and effectively with patrons and staffCompiles requested materials, lists, statistics and related information quickly and accurately Effectively promotes enthusiasm for library services Excellent customer service skills.
Understands and values the role of the library in the community.
CORE COMPETENCIESLibrary ServiceCustomer ServiceCash HandlingConflict ResolutionCommunication SkillsOrganizational SkillsSUPERVISION This position does not supervise other employees.
WORK ENVIRONMENTWork is performed in a library environmentPHYSICAL DEMANDSWhile performing the duties of this job, the employee is frequently required to stand, walk, sit, bend, twist, pinch, grasp, reach, pull and perform similar body movements.
Must have the ability to perform moderate physical work and to lift and carry up to 50 pounds at a time; the possession of hand/eye coordination sufficient to operate a computer, typewriter, microfilm reader, printer and copier; the ability to talk and hear in person or by telephone; and the ability to see and read materials.
EXPECTED HOURS OF WORKThe work schedule is a 29-hour, five day work week, Sunday through Saturday.
Schedule will vary and will include evenings and weekends.
This position is a non-exempt position and is eligible for overtime.
Overtime must be pre-approved.
TRAVELTravel is primarily local during the business day.
Occasional travel may be required to attend off-site training and educational opportunities.
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