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Posted : Wednesday, July 03, 2024 03:05 PM
ABOUT US
We’re like-minded, curious, excitable people here at Chiliz who work well in teams, spread across the globe.
Chiliz is a global blockchain company, which powers Socios.
com - the creators of Fan Tokens, and the popular fan rewards platform.
Socios has partnered with some of the world’s best teams, including Paris Saint-Germain, Juventus, FC Barcelona, Atlético de Madrid, UFC, Galatasaray, Manchester City FC, Davis Cup, and many more.
The curious nature of a Chilizen is what drives this company forward, and since we’re looking to grow even more, apply for your dream role today.
OUR BRANDS & CHANNELS Chiliz ($CHZ) is our open, layer one blockchain protocol and native digital currency.
Together they form the technology base which powers the Socios.
com app and the broader sports industry in the scope of web3.
Socios.
com is the world's first fan voting and rewards platform.
We produce digital assets called Fan Tokens for our partner teams, which fans use to vote in team-specific polls to earn rewards and once-in-a-lifetime experiences.
THE ROLE Due to the continued growth and success of Socios.
com, we’re now looking to recruit an experienced Customer Service Agent to join our growing Malta-based team.
Reporting to our Head of Customer Operations you will be responsible for providing the highest level of service to all our customers across multiple channels.
Duties & Responsibilities Respond promptly and effectively to incoming customer queries through multiple channels including emails, live chat, social media or app reviews Ensure that more complex customer issues are followed up and resolved in a timely manner Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity and customer satisfaction Contribute to the on-going development and improvement of customer service Provide feedback regarding recurring customer issues to Management and relevant stakeholders Respond and action requests from the Management team Support implementation of new products, processes and policies Achieve a high level of first-time resolution for all customer contacts Assist with translations as required by the business Requirements At least 1 year experience within a Customer Service team dealing with email and live chat (Experience dealing with Social media queries will be considered an asset) Experience and/or knowledge of the full scope of the Customer Support function, including Payments.
Fraud and KYC Ability to work independently and take initiative Ability to multitask, prioritise and manage time efficiently Native level of Italian & excellent spoken and written English Excellent communication and interpersonal skills Desirable - a level of proficiency in another language (Portuguese, Spanish or French) will be considered an asset Desirable - Basic knowledge of Customer Service software, databases and tools such as Zendesk Who we think will be a great fit: An experienced Customer Experience/ Support Representative looking to take the next step in their career A driven, passionate individual who thrives on challenges in the workplace Someone passionate about Sports and/or has an interest in growing within the Blockchain industry Willing to learn from and be involved with the teams around them, going beyond your remit and helping drive the business forwards A passionate team player who thrives in collaborative environments, actively contributing to the success of the team someone who embraces challenges and takes ownership of tasks with dedication.
Flexible to work on shift basis, including evenings and weekends WHAT WE OFFER We offer you the chance to grow, to learn, to flex your creative muscles and to work on a project that is providing excitement to thousands of users.
Our interview phase is a 3-step process where you’ll be able to ask us anything and get to know your team too.
From HR right through to your team lead, we need this process to work both ways: It's not just about you fitting in, but about us being the right fit for you too.
Are you ready to work with the world’s best teams? Are you happy to try, fail and bounce back? Are you excited to keep pushing the boundaries of technology? We’ve got offices across the world, over 30 nationalities in our ranks and the most important superpower of all - flexibility.
Our competitive salaries, wellness allowance, healthcare and pension plan are just the tip of the iceberg.
You’ll gain friends, experience and a good challenge, we’ll gain you.
Are you ready?
Chiliz is a global blockchain company, which powers Socios.
com - the creators of Fan Tokens, and the popular fan rewards platform.
Socios has partnered with some of the world’s best teams, including Paris Saint-Germain, Juventus, FC Barcelona, Atlético de Madrid, UFC, Galatasaray, Manchester City FC, Davis Cup, and many more.
The curious nature of a Chilizen is what drives this company forward, and since we’re looking to grow even more, apply for your dream role today.
OUR BRANDS & CHANNELS Chiliz ($CHZ) is our open, layer one blockchain protocol and native digital currency.
Together they form the technology base which powers the Socios.
com app and the broader sports industry in the scope of web3.
Socios.
com is the world's first fan voting and rewards platform.
We produce digital assets called Fan Tokens for our partner teams, which fans use to vote in team-specific polls to earn rewards and once-in-a-lifetime experiences.
THE ROLE Due to the continued growth and success of Socios.
com, we’re now looking to recruit an experienced Customer Service Agent to join our growing Malta-based team.
Reporting to our Head of Customer Operations you will be responsible for providing the highest level of service to all our customers across multiple channels.
Duties & Responsibilities Respond promptly and effectively to incoming customer queries through multiple channels including emails, live chat, social media or app reviews Ensure that more complex customer issues are followed up and resolved in a timely manner Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity and customer satisfaction Contribute to the on-going development and improvement of customer service Provide feedback regarding recurring customer issues to Management and relevant stakeholders Respond and action requests from the Management team Support implementation of new products, processes and policies Achieve a high level of first-time resolution for all customer contacts Assist with translations as required by the business Requirements At least 1 year experience within a Customer Service team dealing with email and live chat (Experience dealing with Social media queries will be considered an asset) Experience and/or knowledge of the full scope of the Customer Support function, including Payments.
Fraud and KYC Ability to work independently and take initiative Ability to multitask, prioritise and manage time efficiently Native level of Italian & excellent spoken and written English Excellent communication and interpersonal skills Desirable - a level of proficiency in another language (Portuguese, Spanish or French) will be considered an asset Desirable - Basic knowledge of Customer Service software, databases and tools such as Zendesk Who we think will be a great fit: An experienced Customer Experience/ Support Representative looking to take the next step in their career A driven, passionate individual who thrives on challenges in the workplace Someone passionate about Sports and/or has an interest in growing within the Blockchain industry Willing to learn from and be involved with the teams around them, going beyond your remit and helping drive the business forwards A passionate team player who thrives in collaborative environments, actively contributing to the success of the team someone who embraces challenges and takes ownership of tasks with dedication.
Flexible to work on shift basis, including evenings and weekends WHAT WE OFFER We offer you the chance to grow, to learn, to flex your creative muscles and to work on a project that is providing excitement to thousands of users.
Our interview phase is a 3-step process where you’ll be able to ask us anything and get to know your team too.
From HR right through to your team lead, we need this process to work both ways: It's not just about you fitting in, but about us being the right fit for you too.
Are you ready to work with the world’s best teams? Are you happy to try, fail and bounce back? Are you excited to keep pushing the boundaries of technology? We’ve got offices across the world, over 30 nationalities in our ranks and the most important superpower of all - flexibility.
Our competitive salaries, wellness allowance, healthcare and pension plan are just the tip of the iceberg.
You’ll gain friends, experience and a good challenge, we’ll gain you.
Are you ready?
• Phone : NA
• Location : Malta, MT
• Post ID: 9118861000
