Multitude is an international provider of digital financial services, building a financial ecosystem that transcends the hassle of physical banking and complicated financial transactions into a paperless, borderless, and real-time experience for our customers.
The foundation of our ecosystem has been laid through profound experience since 2005 in providing data-driven digital financial services globally.
As a global thinking company, we are proud of our diversity and currently employ people from over 40 different nationalities and walks of life.
We support employee interests, hobbies, and goals both inside and outside of Multitude because we understand that happy people make happy employees.
Our Customer Service department is actively seeking a talented and dedicated customer service specialist fluent in Romanian and English to join our dynamic team in Malta.
As a customer service specialist, you will play a crucial role in delivering superior professional service and support to our valued customers.
Key Accountabilities:
Provide superior professional customer service;
Identify customer needs such as sales opportunities, use of self-service tools or upsell opportunities;
Inform and encourage customers to use self-service channels for faster and more efficient service;
Build a rapport with the customers whilst addressing any issues.
The Ideal Candidate:
Fluent in Romanian and English oral and written Additional languages will be considered a benefit;
Team player with a customer-oriented approach;
Previous working experience in a similar environment is a plus;
Computer skills;
Ability to resolve customer issues or queries in the first resolution contact.
What’s in it for you:
Wellbeing benefit;
Private Insurance;
Weekly breakfasts in the office;
Hybrid flexible working model;
Access to LinkedIn learning with over 8000 courses;
Share purchase matching program up to 10% of annual gross salary;
Opportunities for growth, the realization of own ideas, and further training;
The opportunity to work in a dynamically international evolving company.
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