General Summary
The Special Operations Representative is focused on professionally answering internal/external requests via phone, email/fax.
The Representatives are responsible for a variety of tasks including, but not limited to, approving loans, auditing the Special Handling Department, Former Customer Email Campaign, NOC and Suppression lists, and other tasks that arise that need special attention and an expert representative to handle.
Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Will also verify applicant information in an effort to prevent fraud, whether it is true identity theft/fraud or inaccurate application information.
Whether through verbal conversations or through documents sent in by loan applicants, the Special Operations Representative will verify the identity of the applicant and the information provided on the application.
This position and responsibility is important to minimize the impact of fraudulent applications.
Properly processing and verifying the information provided and the documentation is a critical piece of the verification process and is a critical component in managing the company’s default rate and subsequent profitability.
Principal Duties and Responsibilities
Provide quality service with each internal/external interaction, whether via an inbound or outbound call or email/fax, and respond appropriately with prompt, friendly and courteous responses.
Follow and apply Standard Operating Procedures (SOPs) appropriately.
Utilize technology for all day to day activities (phone system, account management systems, email system, etc.
).
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions.
Maintains call center database by entering information.
Qualifications
High School diploma or equivalent
1+ years of experience in a customer support/contact center environment preferred
Previous experience performing verifications work preferred, including analyzing and reviewing bank statements, paycheck stubs, driver’s licenses, and social security cards
PRIVACY AND CONFIDENTIALITY ARE REQUIRED AND STRICTLY ENFORCED – APPLICANTS WILL BE REQUIRED TO SIGN A PRIVACY AND CONFIDENTIALITY STATEMENT.
***ALL NEW HIRES ARE SUBJECT TO PRE-EMPLOYMENT DRUG SCREENING & BACKGROUND CHECKS.
APPLICANTS WITH POSITIVE DRUG SCREEN RESULTS AND/OR NEGATIVE BACKGROUND CHECKS WILL NOT BE CONSIDERED FOR EMPLOYMENT.
APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS TO APPLY FOR THE POSITION.
Interested Candidates should submit a completed application and resume :
Plain Green, LLC
93 Mack Road; PO Box 270
Box Elder, MT 59521
Phone: 406-352-3313
Fax: 406-352-3314
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