Fox Farm DQ Customer Service

*Dining Room Host* *Wash hands when leaving/returning to station and at least once every hour.
* *Primary Duties*: * Clean tables, empty trash, fill condiments, napkins, self-serve drink area, ice, coffee, iced tea, straws, lids etc.
in dining area * Engage customers in conversation in a friendly and welcoming way (e.
g.
ask how their meal is or if they need anything, suggest dessert) * Smile and make eye contact with customers * Sweep and mop floors when needed * Clean and re-stock washrooms on a regular basis * Spot clean doors and windows * Clean and sanitize tables and chairs and empty trash in patio area * Sanitize trays and high chairs * Communicate with manager and teammates to provide support to other areas as needed * Display wet floor signs when necessary *Secondary Duties*: * Re-stock cups and refresh ice bath (if applicable) * Re-stock and Clean area (wipe down counters, dust ledges, stanchion signs and menu boards, sweep and mop floor) * Check schedule of daily, weekly, or monthly cleaning/maintenance duties and complete per schedule * Clean windows and doors * Clean parking lot, building, sidewalks, and landscaping (pick up trash, clean pavement, etc.
) * *Ensure all sanitary waters are changed and linens rinsed or changed as needed (wash cloths, hand towels, etc)* Dining Room Server *Wash hands when leaving/returning to station and at least once every hour.
* *Primary* *Duties*: · Efficiently and accurately deliver food products to customers seated in the dining room · Assemble appropriate condiments (dressings, dipping sauce, etc.
) and utensils for the order and place on tray · Once a dine-in order is assembled at the expo station, carry it to the customer * Engage customers in conversation in a friendly and welcoming way (e.
g.
ask how their meal is or if they need anything, suggest dessert) * Smile and make eye contact with customers · Identify products to the customer as they are removed from the tray · If there are soft serve items on the order, check if they have been picked up at the Chill counter · If serving Chill products, include proper spoons and ensure that _Blizzard Flavor Treats_ are served upside down · Once the order has been delivered to the table, ask the customer, “Is there anything else I can get for you?” * Thank the customer and invite him or her to return * Communicate with manager and teammates to provide support to other areas as needed · Collect the table tent when leaving the table and return the table tent to register employee *Secondary Duties*: · Check dining room and public areas (e.
g.
lobby, bathroom, patio, parking lot) · Identify location of other table tents so food can be delivered more rapidly · Watch for customers at the cake display and offer to assist them whenever possible · Bus tables as needed, especially if there are customers searching for a place to sit · Check and empty trash as needed · Spot sweep the dining area to keep it clean Front Counter Expediter (Ideal person assigned is manager on duty during peak periods) *Wash hands when leaving/returning to station and at least once every hour.
* *Primary Duties*: * Manage service area: * Complete Service Area Checklist * Anticipate and react to bottlenecks * Complete final assembly and product quality check * Verify order is accurate * Deliver order if appropriate * When possible, engage customers in conversation in a friendly and welcoming way * Smile and make eye contact with customers and thank them * Emphasize speed of service, maintain the customer experience * Communicate with teammates and provide support as needed *Secondary Duties*: * Clean and organize expediter shelf * Re-stock and line trays * Re-stock packaging items and dressings * Coordinate staff’s breaks * Assist if needed in other functional areas (e.
g.
drive-thru, Chill, Grill, etc.
) * Check schedule of daily, weekly, or monthly cleaning/maintenance duties and coordinate the completion per schedule *Front Counter Register* *Wash hands when leaving/returning to station and at least once every hour.
* *Primary Duties*: * Provide friendly and welcoming greeting to all customers within 3-5 seconds.
Greeting should include a personal message such as “Hello! How are you today?” * Smile and make eye contact with customers.
Create conversation as time permits * Process customer transactions and maintain an accurate cash drawer: * Ring in orders * Suggestive sell additional items * Repeat order back to customer * Announce the total and cash-out order.
Say “please” when asking for payment * Count change back to the customer quickly and accurately * Hand out order number cards and cups for table service * Thank customer and direct them to drink station, dining room, or take out area * Offer a warm closing to customers, such as inviting them to return *Secondary Duties*: * Re-stock cups * Re-stock and refresh ice bath (if applicable) * Check change level in register * Help with other duties when requested (e.
g.
deliver food to tables) *Drive-Thru Order Taker* *Wash hands when leaving/returning to station and at least once every hour.
* *Primary Duties*: * Provide friendly and welcoming greeting to all customers within 3-5 seconds.
Greeting should include a personal message such as “Hello! How are you today?” * Greet all guests pleasantly * Process customer transactions * Ring order accurately and quickly * Suggestive sell additional items * Ring up order on the POS * Prepare drinks * Anticipate and react to sales volume changes *Secondary Duties*: * Re-stock of area (cups, lids, dressings, ice, condiments, packaging) *Drive-Thru Cashier* *Wash hands when leaving/returning to station and at least once every hour.
* *Primary Duties*: * Recall order on the POS * Greet customer pleasantly.
Smile and make eye contact with customers.
Create as much conversation as time permits * Announce the total of the bill * Collect payment.
Say “please” when asking for payment.
Make correct change, and give receipt * State the amount of change as it is handed to the customer * Thank customer and hand out food order with appropriate accessories * Offer a warm closing, such as asking the customer to return * Maintain an accurate cash drawer * Anticipate and react to sales volume changes *Secondary Duties*: * Clean area (wipe down counter, beverage station, walls, sweep floor, mop floor, clean windows and spot check outside window) * Check change level in register * *Ensure all sanitary waters are changed and linens rinsed or changed as needed (wash cloths, hand towels, etc)* *Drive-Thru Expediter* (Ideal person assigned is manager on duty during peak periods) *Wash hands when leaving/returning to station and at least once every hour.
* *Primary Duties*: * Anticipate and react to bottlenecks * Assemble order and place at staging area * Bag items and add appropriate napkins/condiments * Verify order is accurate * Smile and make eye contact with customers and thank them * Quality check final assembly and packaging * Emphasize speed of service, maintain consumer experience * Anticipate and react to sales volume changes *Secondary Duties*: * Check schedule of daily, weekly, or monthly cleaning/maintenance duties and coordinate the completion per schedule * Assist, if needed, in other functional areas (e.
g.
drive-thru, Chill, Grill, etc.
) Job Types: Full-time, Part-time Pay: $10.
00 - $13.
00 per hour Expected hours: 20 – 40 per week Benefits: * 401(k) matching * Employee discount * Flexible schedule Restaurant type: * Quick service & fast food restaurant Shift: * Day shift * Evening shift Ability to commute/relocate: * Great Falls, MT 59404: Reliably commute or planning to relocate before starting work (Required) Experience: * Basic math: 1 year (Preferred) Shift availability: * Day Shift (Preferred) * Night Shift (Preferred) Work Location: In person