Customer Service Agent - Swedish speaking

Our client, a leading iGaming Group, is looking for Swedish speaking Customer Service Agent to join their growing team! As a focal point of contact for their customers, your main focus is to support and actively drive an amazing gaming experience for them.
By pro-actively engaging with their customers, you will actively identify, support, solve and prevent poor customer experiences.
They offer a great opportunity to kick start your iGaming career, progress your own skills, develop your knowledge and be a part of a fun and friendly environment.
They work with a Hyrbid Work From Home (WFH) model, giving you the flexibility of working in the office and at home.
What will you be doing? Nurture and support customer relationships via phone, e-mail and live chat.
Seek resolutions to customers’ queries and issues whilst actively striving to achieve “one correct answer” across all channels.
Support and contribute to their CRM infrastructure.
Active pursuit and sharing of customer knowledge.
Participate in the planning of customer engagement initiatives.
Monitor campaigns and promotions across all allocated customer touch points.
Assisting with translations, content writing and marketing to ensure that they are delivering the best communication to their customers.
Contributing new ideas and feedback to keep improving the way they work and exercising your creativity in different ways.
Assist in the alignment of campaigns/promotions across all customer touch points allocated for each campaign/promotion.
Who are you? Native Swedish speaker and fluent in English (additional languages beneficial!) Previous on-line customer service experience.
Positive mindset and a can-do attitude with the willingness to learn and go the extra mile.
Excellent written and verbal communication skills.
You have a genuine interest in iGaming.
Microsoft Office proficiency